Case Study: How Valet Trash Services Transformed a Struggling Apartment Community
The Challenge:
A 300-unit apartment complex in Charleston, SC, was facing significant challenges with its traditional waste management system:
Persistent dumpster overflows, especially on weekends
Frequent pest infestations around trash areas
Poor resident satisfaction (averaging just 2.8 stars in online reviews)
High turnover rates, with many residents citing cleanliness issues
Before Valet Trash: The Hidden Costs of Traditional Waste Management
Financial & Operational Impact
Daily Trash Overflows. Staff wasted 10+ hours/week addressing complaints
Pest Control Issues $450/month in exterminator services
Negative First Impressions. Prospective tenants turned off by messy common areas
City Violation Fines. $1,200 annually for sanitation violations
Resident Feedback:
"Taking out the trash became my least favorite chore - the dumpsters were always overflowing, and animals would scatter garbage everywhere overnight."
The Solution: Partnering With EZ Trash for Valet Service
Implementation Process:
Month 1: Contract signed for 5-night weekly pickup
Month 2: Seamless resident onboarding with clear instructions
Month 3: Eliminated 4 dumpsters, freeing up valuable parking space
Service Features:
✔ Convenient doorstep collection (8-10 PM, Sunday-Thursday)
✔ Optional recycling program
✔ Dedicated local support team
After Valet Trash: Measurable Improvements in 6 Months
Online Review Ratings
Before: 2.8 ★
After: 4.3 ★
Improvement: +1.5 ★
Annual Resident Turnover
Before: 18%
After: 11%
Improvement: -7%
Pest Control Costs
Before: $450/month
After: $90/month
Improvement: -80%
Rental Premium
Before: $0
After: +$25/unit
Improvement: New Revenue Stream
Resident Testimonial:
"The valet trash service is life-changing. I put my bin out at night and it's gone by morning - it's the main reason I decided to renew my lease."
Key Takeaways for Property Managers
1. Resident Retention Improves Immediately
Elimination of "trash hassles" significantly reduced move-outs
Service became a powerful leasing tool
2. Operational Savings Offset Service Costs
Eliminated dumpster maintenance fees
Freed staff to focus on higher-value tasks
3. Property Appearance Enhances Reputation
90% reduction in trash-related complaints
Cleanliness became a top-rated amenity in resident surveys
Could Your Property Achieve Similar Results?
EZ Trash proudly serves communities throughout:
Charleston Metro • Beaufort County • Hilton Head
Savannah Area • And throughout the Lowcountry
Discover your potential savings:
📞 Call today for a free property assessment
📧 REQUEST A FREE QUOTE HERE
